Velomacchi primarily ships domestically with UPS and US Postal Service. There is an option at checkout to choose your preferred carrier and select either standard or expedited options. Please note that PO Boxes and international orders will be shipped via USPS. International orders are shipped primarily with USPS and DHL.
If you have a specific shipping need or time frame to receive product, please send us an email inquiry and after confirmed, place a note in your order with your request.
We back our product with 100% guarantee. Should you find that you need to make a return, please email and write "return authorization" in the subject line. Email requests should include the name of the product, date purchased, reason for return and whether you are requesting a replacement, repair, or refund. If applicable, photo attachments showing any issues are appreciated.