Refund policy

Carry-Gear Returns
Our refund policy lasts 30 days. If 30 days have gone by since your purchase, we can offer you a credit or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also include the original packaging/tags accompanying the item.

Glove Returns
Our gloves have a 100% guarantee exchange option - if the sizing does not fit your hands after a 2 week break-in period, please contact us ASAP for an exchange to another size.

Warranty Returns/Replacement/Repairs
For warranty issues, please contact hello@velomacchi.com with a detailed description of the issue and attach any applicable photos to help illustrate the issue you are experiencing. Upon review, our customer service representative will be in contact with you directly to discuss repair or replacement details.

Non-returnable items:
Gift cards

To complete your return, we require the original order number and the authorized return order number. Please contract our customer service department to obtain a return authorization.

Please do not send your purchase back without receiving a return authorization prior.

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 24 hrs or the next following business day following your return approval.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@velomacchi.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@velomacchi.com and send your item to: 1767 12th Street, Hood River Oregon, US 97031.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be issued to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified about the returned product and credit/refund issued.

Shipping
To return your product, mail your product to:

Rocket 3PL, Attn: Velomacchi Returns, 940 Spice Islands Drive, Sparks, NV 89431

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your total refund.

If you are return shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee return shipments - the responsibility for tracking return shipments is held by the customer.