Please read our Shipping page for International Orders

Shipping & Returns

Orders are normally fulfilled within 1-3 business days - Busy holidays or promotions may need additional time to fulfill orders.

If you have a specific shipping need or time frame to receive product, please send us an email inquiry and after confirmation has been given to you by Velomacchi customer service, we will make every reasonable effort to get the package to you within your time frame.

PROBLEMS WITH DELIVERY

Customers are responsible for packages once delivered (ie. theft, incorrect address given, etc). Velomacchi will make all reasonable efforts to assist customer with insurance claims and subsequent product replacement once completed.

DOMESTIC SHIPPING

Velomacchi primarily ships domestically with Fed-Ex, UPS, and US Postal Service. There is an option at checkout to choose USPS Priority Mail Flat Rate Shipping, or select your preferred carrier for expedited options. PO Boxes can only be shipped to via USPS. 

INTERNATIONAL SHIPPING

PLEASE NOTE: International shipments are experiencing substantial delays after we have fulfilled the order and the package has been picked up by the courier. 

The Covid-19 pandemic has affected all aspects of international shipping for couriers world-wide. The shortages in staffing, transportation delays, and changes to Customs requirements are pervasive and disruptive to both our customers and our ability to service our customers at the level we aspire to.

These circumstances are outside of our control and there is nothing that we can do to improve the international delays for our customers.

International customers can purchase Velomacchi products from our world-wide authorized retailers, as we have retail partners throughout Europe, Asia, and North America:

https://www.velomacchi.com/pages/dealer-locator

 

US RETURNS + WARRANTY REQUEST PROCESS

  1. Please submit the Returns Form at the bottom of this page or send an email to hello@velomacchi.com.
  2. Choose Return or Repair from the Reason for Inquiry dropdown menu or add Return Authorization the subject line.
  3. Explain the reason for returning the item.
  4. Velomacchi will review your return or warranty request within 30 days.
  5. If approved, you will be provided with a pre-paid return shipping label that you can print or email to yourself along with a return packing slip to include in your package. You will be responsible for the cost of shipping, which will be deducted from the total value of your refund. However, you will not be charged for shipping if you are returning your product due to warranty claim.
  6. Please include with your product return shipment: Any original tags or packaging with your product return; Your name and order number.
  7. Velomacchi will provide a full product refund (minus the cost of original shipping) after the returned item is received in our warehouse. Please allow 5-7 days for processing.

INTERNATIONAL RETURNS PROCESS

  1. Please submit the Returns Form at the bottom of this page or send an email to hello@velomacchi.com.
  2. Choose Return or Repair from the Reason for Inquiry dropdown menu or add Return Authorization the subject line.
  3. Explain the reason for returning the item.
  4. Velomacchi will review your return request.
  5. If approved, you will be responsible for shipping the product back to Velomacchi and extra customs fees that you may incur to ship. Please note: mark your customs paperwork as “return merchandise”. 
  6. Please include with your product return shipment: Any original tags or packaging with your product return; Your name and order number.
  7. Velomacchi will provide a full product refund (minus the cost of original shipping) after the returned item is received in our warehouse. Please allow 5-7 days for processing.

REFUNDS

Once your return is received and inspected, a refund will be made to the original payment type. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.